Now that you've read my three step plan (in Part 1) to help you plan your apology, let's look at the different ways you might think about saying sorry...
There is a place for both, so let's look at this in more detail together. I really want you to be as successful as you can be in improving your relationship, reputation and self-respect.
Forget it! The only time you can use a text message is if you need to say sorry in advance for arriving later than expected!
Consider apologising in this way only if you don't know the other party personally. For example if there's been a minor misunderstanding with a supplier.
Yep - apology letters are potentially a reasonable way to say sorry. I'll sometimes advise a client to write a letter to their partner, especially if they're unlikely to be given a chance to say their piece face-to-face.
Writing a letter is also a good idea if, for example, you want to make a public apology to a group of people.
Let your words incubate for a couple of days, reread it several times, and imagine the receiver in different moods: angry, sad or happy. Before you send or give a letter, let a trusted person read it first to eliminate any blind spots and prevent unintended consequences as much as possible.
Below is a sample letter of apology. Do be careful to only use my sample words as a guide, and adapt the sentences to your needs and your own style.
It's essential that your letter sounds genuine, and not like something you've copied! Try to strike a balance between showing that you've worked really hard to get it right and not overusing words you're unfamiliar with.
This is only suitable if you live too far away to offer an apology in person within a reasonable time of the mistake.
My next tips in Part 3 will help you learn how to apologise in the best way you can...
Image courtesy of: NASA